Privacy Policy

PRIVACY NOTICE 

This Privacy Notice is effective as of 14 September 2026 and governs how PT. MAP Aktif Adiperkasa, Tbk. collects, uses, discloses, and protects personal data in connection with the website www.drmartens.id (the “Website”) and related customer service channels. 

In this Privacy Notice, PT. MAP Aktif Adiperkasa, Tbk. is referred to as “Dr. Martens Indonesia”, “Dr. Martens”, “we”, “us”, or “our”. This Privacy Notice should be read together with our Terms and Conditions and forms part of the disclosures referred to in Section XVII (Personal Data and Marketing Communications) of those Terms and Conditions. 

“User” or “you” refers to website users. The terms “personal data” or “personal information” refers to any information, data, or combination thereof that identifies, relates to, describes, or can reasonably be associated with, directly or indirectly, an individual, including personal data as defined under applicable laws and regulations. 

Dr. Martens Indonesia respects your privacy and is committed to protecting the security of your personal data. This Privacy Notice explains the legal basis, terms, and conditions governing the collection, acquisition, processing, analysis, storage, updating, display, announcement, transmission, dissemination, disclosure, access, deletion, and destruction of personal data provided by Users or collected by Dr. Martens Indonesia when Users register, access our website, use our mobile applications, make purchases, or use our services. 

1. DATA CONTROLLER 

Dr. Martens Indonesia is the data controller responsible for the personal data described in this Privacy Notice. 

  • Address: Sahid Sudirman Center, Lt. 26, Jl. Jend. Sudirman Kav. 86, Jakarta Pusat
  • Email: connect@drmartens.id  
  • Telephone: +62 811 8011 8237
  • Customer service hours: 24 hours 

Where required under Law No. 27 of 2022 on Personal Data Protection (“PDP Law”), we will appoint a Data Protection Officer and publish their contact details on this page. 

2. INFORMATION WE COLLECT 

We may obtain personal information from various sources, including when you create an account, access our website or mobile applications, visit or make purchases at our stores or online store, communicate with us via phone, email, or social media, or through our group companies, business partners, and authorized third parties. 

3. TYPES OF PERSONAL DATA COLLECTED 

Types of personal data that we collect include the information below, but not limited to: 

  • Contact information (e.g., name, address, email, phone number);
  • Identification information (e.g., date of birth, age, gender, physical attributes);
  • Photographs and video (e.g., for events or contests, CCTV);
  • Purchase data;
  • Communication records;
  • Authentication and credential data;
  • Device, browser, operating system and technical information;
  • System collected data (cookies, web beacons, analytics tools);
  • Geolocation data derived from IP addresses. 

4. HOW WE USE YOUR INFORMATION 

Your personal data may be processed for the following purposes: 

  • Register and manage user accounts;
  • Provide products and services;
  • Process orders, payments, deliveries, refunds, and returns;
  • Maintain transaction records;
  • Respond to inquiries and provide customer support;
  • Communicate marketing information, offers, and promotions;
  • Enable social and interactive features;
  • Publish testimonials (with limited identifying details);
  • Organize events, promotions, and contests;
  • Personalize content, offers, and advertising;
  • Operate, analyze, and improve our business;
  • Prevent fraud and ensure security;
  • Enforce terms and comply with legal obligations 

We may combine collected information with data from our affiliates, partners, and publicly available sources for the purposes described above. 

5. LEGAL BASIS FOR PROCESSING 

We process personal data on the basis of: 

  • Performance of a contract;
  • Legal obligations;
  • Legitimate interests (e.g., operations, fraud prevention, security) provided such interests do not override the rights and freedoms of data subjects;
  • Public interest;
  • Vital interest;
  • Explicit consent, where required such as for marketing. 

6. THIRD PARTY INVOLVEMENTS 

Dr. Martens Indonesia acts as the Personal Data Controller and appoints several parties as its authorized vendors to support the provision of services to you. These vendors process personal data strictly in accordance with Dr. Martens Indonesia’s documented instructions and for purposes aligned with the services they provide. 

7. CROSS BORDER TRANSFERS 

Certain third parties engaged by Dr. Martens Indonesia may be located outside Indonesia. As a result, your personal data may be transferred to other jurisdictions. 

Such transfers are conducted to enable each party to carry out its respective roles and responsibilities in processing your personal data for the purposes defined in this Privacy Notice. Cross-border data transfers will be protected by adequate safeguards or explicit consent. 

8. ONLINE ADVERTISING 

We may use cookies and advertising networks to deliver interest-based advertisements. These networks may collect data across participating websites to measure marketing effectiveness and personalize advertisements. 

9. INFORMATION WE SHARE 

We value transparency in how personal data is handled. We may share your personal data with: 

  • Group companies and affiliates;
  • Business partners and service providers;
  • Payment processors and financial institutions;
  • Advertising and analytics networks;
  • Government authorities and law enforcement (if legally required);
  • Other parties with your consent or lawful justification. 

10. DATA STORAGE AND RETENTION 

Personal data is stored electronically in secure systems managed by us or our service providers as long as you are registered in our services. We have defined retention periods which depend on legal, contractual, and operational requirements. Once expired, data will be securely deleted or destroyed 

11. YOUR RIGHTS AS A DATA SUBJECT 

Subject to applicable law and any exceptions it provides, you have the right to: 

  • Obtain information about data processing;
  • Access and obtain copy of your personal data;
  • Correct inaccurate or incomplete data;
  • Request stop processing and deletion of your personal data;
  • Restrict processing;
  • Withdraw consent;
  • Data portability and interoperability;
  • Object to automated decision-making
  • If it is proven there is a violation of the Personal Data Protection Law (PDP Law), you have the right to submit a complaint and obtain appropriate follow-up or remedies in accordance with the provisions of the PDP Law. 

To exercise any of these rights, you may perform the actions directly through our provided features in our digital services or contact us through our official contact channel as provided under this Privacy Notice. 

12. LINKS TO OTHER WEBSITES 

Our website may contain links to third party websites. Each of such third parties shall be responsible for its own content or privacy practices. 

13. DATA SECURITY 

We implement administrative, technical, and physical safeguards to protect personal data. We maintain robust security practices and regularly improve them to help protect your information. However, Users are also encouraged to protect their personal data. 

14. CHILDREN’S INFORMATION 

By accessing or using this website, mobile application, and/or any of our service, and/or or by making a purchase on/at our store, you confirm that you are at least 18 years old. 

15. UPDATES TO THIS PRIVACY NOTICE 

This Privacy Notice may be updated periodically. Continued use of our services constitutes acceptance of the updated policy. Significant changes will be clearly notified. 

16. MARKETING COMMUNICATIONS 

You may unsubscribe from marketing communications at any time via provided links or your account settings. 

17. GOVERNING LAW 

This Privacy Policy is governed by the laws of the Republic of Indonesia.  

This Notice is available in Indonesian and English. In the event of any inconsistency, the Indonesian version shall prevail. 

18. CONTACT US 

If you have questions about this Privacy Notice, wish to exercise your data subject rights, or wish to raise a complaint, please contact PT. MAP Aktif Adiperkasa, Tbk. using the details below: 

  • Address: Sahid Sudirman Center, Lt. 26, Jl. Jend. Sudirman Kav. 86, Jakarta Pusat
  • Email: connect@drmartens.id
  • Telephone: +62 811 8011 8237
  • Customer service hours: 24 hours 

Last updated: 14 September 2026